HEALTH AND SAFETY
A LETTER FROM OUR FOUNDER AND CEO The COVID-19 pandemic has thrown the world for a loop, and I recognize the impact that it has had on your plans for travel. River cruising along with many other experiences that we’ve come to know and love are changing – and that can be stressful. Rest assured that we are being proactive and planning for the future. While there are many unknowns with COVID-19, it is possible for us to help protect our employees and customers, and thus enable a safe return to business by following certain safety measures and guidelines. To make sure we’re on the right track, we are working with Ochsner Health to address concerns regarding COVID-19 by using Ochsner’s Safe to Return Employer Solutions. Hospitality is who we are, and we’ll take care of you when you vacation with us. I can’t stress enough the efforts that each of our leadership teams are putting forth at this time. And I can say with sincerity that each American Queen Steamboat Company team member is committed to keeping you informed and protected. Sending well wishes, John W. Waggoner Founder and CEO |
LEARN MORE ABOUT WHAT WE ARE DOING: PRE-CRUISE SCREENING |
PRE-CRUISE SCREENING
Communication with our guests begins before they have committed or booked their experience on our vessels. Health and safety information will be communicated to our guests and a pre-cruise screening process has been instituted to determine the health eligibility of those who wish to cruise with us. The following outlines the new procedures in place to ensure the health and safety of our guests and crew:
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In accordance with industry standards, we will conduct pre-voyage screenings for the protection of all our guests, staff and crew at the designated check-in hotel. Before boarding the vessel, all guests will be required to complete a health and safety questionnaire.
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At guest check-in a medical professional will perform health screenings and answer any guest or crew questions. The medical professional will have the authority to deny boarding to anyone that may pose a health risk.
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All guests and crew will complete a medical travel screening survey and have their temperatures taken. All forms will be reviewed by our medical representative and a member of our shipboard staff.
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Because of changes in check-in and boarding processes, no guests or crew will be allowed to check-in directly on the vessel. Only those who have completed and passed the medical screening will be allowed to board the vessel.
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Information will be provided to all guests and crew regarding onboard sanitization and safety procedures.
BOARDING PROCEDURES
Gangway Screening
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Screening and Monitoring During Your Cruise
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SANITATION PROCEDURES
Cleaning Procedures We have instituted new training procedures for all housekeeping and sanitation staff. Increased sanitation of all contact surfaces such as handrails, tables, chairs, desks, work surfaces, door handles, telephones and elevator controls in both front and back of house will be conducted hourly with higher concentrated solutions. |
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Onboard and Additional Medical Resources Each of our vessels carries a certified onboard medical representative to respond to and assist guests with urgent medical care and coordinating shoreside medical assistance as needed. |
GROUND TRANSPORTATION
We will feature new protocols for all motor coach sanitation and safety. A reduced number of guests being transported on each motor coach (targeting 52% of capacity) will allow adequate space between individuals. |
ADJUSTED SAILINGS
American Queen Steamboat Company has temporarily suspended operations across all boats through June 21, 2020. The decision was made due to the evolving and unprecedented nature of the COVID-19 pandemic and the continued wide-spread governmental restrictions across ports, cities and public institutions. Please continue to check our travel alerts page for the latest updates to our sailing schedule, as well as our latest change policy updates.